This Agreement is a public offer under Articles 633, 641 and 642 of the Civil Code of Ukraine. Its terms are the same for all customers. By placing an order on match-denim.com, you accept the terms of this Agreement.
1. Seller
Sole proprietor (FOP) Veronika Parkhomenko, who sells clothing under the Match Denim brand (the “Seller”).
- Taxpayer number (RNOKPP): 3372610209
- Showroom: 12G Kozhumiatska St, “Osobniak”, Kyiv, Ukraine
- Phone: +38 068 828 28 29
- Email: customers@match-denim.com
- Telegram: @match_denim
2. Definitions
- Website: the Seller’s online store at match-denim.com.
- Customer: an individual, sole proprietor or company placing an order on the Website.
- Product: clothing and accessories presented on the Website.
- Order: the Customer’s request to buy a Product, placed on the Website, by phone or via a messenger.
3. General provisions
3.1. This Agreement is governed by the Civil Code of Ukraine, the Law of Ukraine “On Consumer Rights Protection”, the Law of Ukraine “On Electronic Commerce” and other Ukrainian legislation.
3.2. The Agreement is concluded when the Customer confirms the Order on the Website (clicks the order button) or agrees on the Order with the Seller by phone or via a messenger.
3.3. The Seller transfers ownership of the Product to the Customer, and the Customer pays for and accepts it under this Agreement.
4. Placing an order
4.1. The Customer chooses the Product, size, delivery and payment method and provides their contact details.
4.2. The Customer is responsible for the accuracy of the details given in the Order.
4.3. If a Product is out of stock, the Seller informs the Customer and offers a replacement or refunds the amount paid.
5. Price and payment
5.1. Prices on the Website are set in Ukrainian hryvnias (UAH). For visitors from other countries, prices may be shown in euros for convenience, while payment is made in hryvnias.
5.2. The price shown on the Website when the Order is placed is final for that Order. Delivery is not included in the price.
5.3. Payment methods:
- online payment by Visa or Mastercard, Apple Pay or Google Pay via plata by mono;
- “Pay in parts” by monobank, if available at checkout;
- cash on delivery within Ukraine with a prepayment of 200 UAH;
- other methods shown on the Website at checkout.
5.4. After payment, the Seller sends the Customer an electronic fiscal receipt.
5.5. Discounts, promo codes and gift cards apply under the terms of the relevant promotion published on the Website or in the newsletter.
6. Delivery
6.1. Delivery methods and times are described on the Payment and Delivery page. Within Ukraine, Products are delivered by Nova Poshta; worldwide, by Ukrposhta or DHL. Products can also be collected from the showroom in Kyiv.
6.2. The Seller usually ships the Order within 1 to 3 business days after payment or confirmation. Delivery time after shipping depends on the carrier.
6.3. The Customer pays for delivery at the carrier’s rates. For deliveries outside Ukraine, the Customer also pays the customs duties and fees of their country.
6.4. We do not ship to russia or belarus.
7. Receiving the order
7.1. On receipt, the Customer checks the packaging and the Product in the presence of the carrier’s staff.
7.2. If the packaging or the Product is damaged, the Customer files a report with the carrier and informs the Seller as soon as possible at customers@match-denim.com.
8. Exchange and return of products of proper quality
8.1. The Customer may exchange or return a Product within 14 days of receiving it, without giving a reason.
8.2. A Product is accepted if it has not been used and keeps its original condition, tags and labels.
8.3. To return or exchange a Product, the Customer writes to customers@match-denim.com with the Order number and a return request. The procedure is described on the Exchange and Returns page.
8.4. The Seller refunds the money within 10 business days of receiving the Product, to the card used to pay for the Order or to the bank details provided by the Customer.
8.5. The Customer pays for shipping when returning or exchanging a Product of proper quality.
8.6. The right of return does not apply to goods that cannot be exchanged or returned under Ukrainian law, in particular underwear and goods made to the Customer’s individual measurements.
9. Defective products
9.1. If the Customer finds a defect, they have the rights provided by Article 8 of the Law of Ukraine “On Consumer Rights Protection”: replacement of the Product, repair, a price reduction or a refund.
9.2. In this case, the Seller pays all shipping costs.
10. Liability
10.1. The parties are liable for failure to perform this Agreement in accordance with Ukrainian law.
10.2. The parties are released from liability if non-performance is caused by force majeure. The party affected informs the other party by email within 5 calendar days.
11. Personal data
The Seller processes the Customer’s personal data in accordance with the Privacy Policy. The Customer receives marketing emails only with separate consent and can unsubscribe at any time.
12. Claims and disputes
12.1. The Customer sends claims to customers@match-denim.com. The Seller reviews them within the time limits set by law.
12.2. The parties resolve disputes through negotiation and, if no agreement is reached, in accordance with Ukrainian law.
13. Other terms
13.1. The Seller may amend this Agreement by publishing a new version on the Website. The new version applies to Orders placed after its publication.
13.2. The Agreement remains in force until the parties have fully performed their obligations.
Version of 29 October 2026
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